As of: 1. 10. 2014
1 Applicability
The following terms and conditions ("Terms and Conditions") apply to orders via the webshop ( "Webshop") of Aesop Germany GmbH ( "Aesop") at the URL www.aesop.com/de. The latest version is applicable at the time of the customer’s order. Terms that differ from these regulations cannot be recognized by Aesop – unless they are confirmed by Aesop in writing.
2 Realization of Contract
2.1 The customer can place orders through the websitewww.aesop.com/de in the webshop from Aesop in accordance with these Terms and Conditions.
2.2 The presentation of the products in the webshop does not constitute a legally binding offer, rather a non-binding invitation to make an offer. By clicking the button “Order and Agree to Pay” the customer makes a binding order to for the goods contained in the basket. Before submitting the order, the customer can change the order and their data at any time. The confirmation of the receipt of the order will follow via e-mail immediately after sending the order (order acknowledgement e-mail) and does not constitute the acceptance of the request. The agreement is confirmed only with the declaration of acceptance by Aesop, which is sent with a separate e-mail (order confirmation e-mail).
2.3 The customer can download and print the text of these Terms and Conditions from the website on their computer. The text of the Terms and Conditions is onlyavailable in German. The contract text is not saved by Aesop.
3 Ordering Process
The customer can place the products displayed in the webshop in their basket without obligation by clicking the button [●●Add to Basket●●]. The products can be removed from the basket by the customer at any time by clicking the button [●●Remove●●]. If the customer would like to purchase the products in the basket, they can click the button [●●Proceed to Purchase●●]. There, the customer must enter certain data. The mandatory fields are marked with a *. The creation of an account is not required. After entering their data and choosing a payment method the customer will arrive at a [●●Review Information●●] button on the order page where they are able to check the information that has been entered. The customer can complete their order by clicking the button [●●Pay●●]. This process can be interrupted at any time by closing the browser window.
4 Prices and Shipping
4.1 The prices stated on the product pages are final and include sales tax and all other pricing components.
4.2 We aim to deliver “products” to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only.
4.3 In the event of cancellation the customer bears the direct cost of returns.
Please kindly note that we do not offer price matches. This applies to prices offered by another retailer, or items that may have reduced in price since your purchase with us. We warmly recommend joining our mailing list to receive updates on our latest events.
5 Availability of Products
5.1 Aesop reserves the right to accept orders for certain products only up to a maximum amount, in these cases this will be noted on the product page.
5.2 If, at the time of the order, the products ordered by the customer are not available, Aesop will inform the customer. If a product is permanently unavailable, Aesop will refrain from issuing a declaration of acceptance. In this case the contract will not be concluded. A purchase that has already been paid for by the customer will be refunded immediately.
6 Payment and Types of Payment
6.1 Purchase payment is due immediately upon completion of the contract.
6.2 Payments can be made according to the customer’s preference with a credit card (VISA, MasterCard and American Express, or PayPal. Aesop reserves the right to change the provided payment methods.
6.3 The customer agrees that invoices from Aesop can be transmitted electronically.
7 Reservation of Ownership
The delivered goods remain the property of Aesop until full payment is completed.
8 Warranty
The customer is entitled to statutory warranty rights.
9 Liability
9.1 Aesop shall assume liability without restrictions for intentional damages and gross negligence, for slight negligence only for a significant breach of contractual obligations. Significant contractual obligations are those obligations whose completion is necessary to achieve the objective of the contract.
9.2 Liability for slightly negligent breach of significant contractual obligations is limited to the typically occurring contractual damage, the occurrence of which was foreseeable by Aesop at the completion of the contract under the prevailing circumstances at the time. In this case, liability for lack of economic success, loss of profit and indirect damages is excluded.
9.3 The above exclusions do not apply in cases of injury to life, limb and health, as well as liability under the Product Liability Act.
9.4 The above limitation of liability is accordingly applied for the benefit of agents, employees and vicarious agents of Aesop.
10 Rights of Revocation
10.1 Rights to Withdraw
Rights of Revocation
Rights to Withdraw
You have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period is fourteen days from the date on which you or a designated third party, who is not the carrier, have taken possession of the final goods. To exercise your right to withdrawal, you must inform us by way of a clear statement (for example, a letter mailed via post, fax or e-mail) of your decision to withdraw from this contract to:
Aesop Germany GmbH
Forster Str. 47,
10999 Berlin, Germany
Telefon: +49 30 89405848
germany.online@aesop.com
You can use the attached model withdrawal form, however, this is not mandatory. To meet the withdrawal deadlines, it is sufficient if you send your communication regarding the right to withdraw before the end of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that which is offered by us, the least expensive standard delivery), and immediately repay at the latest within fourteen days from the date on which the notification has been received regarding your cancellation of this contract with us. For this repayment we will use the same method of payment that you used in the original transaction, unless you specifically stipulate otherwise; in no case will you be charged a fee for this repayment. We may withhold reimbursement until we have received the goods, or until you have demonstrated that you have returned the goods, whichever occurs first.
You have to return the goods promptly and not later than fourteen days from the date upon which you inform us of the cancellation of the contract to:
Aesop Germany GmbH
Forster Str. 47,
10999 Berlin, Germany
This deadline is considered met if you have sent the goods before the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for a diminished value of the goods when the loss of value results from handling other than what is necessary to ascertain the quality, characteristics and function of the goods.
EU Online Dispute Resolution
10.2 Model Withdrawal Form
Model Withdrawal Form
(If you would like to cancel the contract, please fill out this form and send it back.) To:
Aesop Germany GmbH
Pfeilstrasse 45
50672 Köln
germany.online@aesop.com
I/We (*) hereby give notice(s) of withdraw from my/our (*) contract entered into for the purchase of the following products (*)/provision of the following services (*)
Ordered on (*)/received on(*)
Name of the Consumer(s)
Address of Consumer(s)
Signature of Consumer(s) (only for paper notification)
Date
(*) Delete as appropriate.
10.3 Non-existence of Withdrawal Right
The right does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene when they have been unsealed after delivery.
11 Final Provisions
11.1 German law applies under the exclusion of its collision rules and the UN Convention on the Sale of Goods (CISG).
11.2 The customer will have the right of retention or offsetting only if their counterclaims have been legally established or Aesop has accepted them in writing.
11.3 Unless the customer is a merchant, a legal entity under public law or a special estate under public law, the location of Aesop is deemed the jurisdiction for all disputes arising from contractual relationships between the customer and Aesop.
11.4 If any provision of the contract, including this term, is completely or partially invalid or should the contract contain a loophole, the validity of the remaining provisions or parts of such provisions remain unaffected. The invalid or missing provision shall be replaced by the respective legal regulations. As far as this would constitute an unreasonable hardship for a party, the contract would not be considered ineffective as a whole.
Imprint:
Aesop Germany GmbH
Pfeilstrasse 45, Köln, 50672
Email: germany@aesop.com
Managing Director: Darya Wuttke
Amtsgericht München, HRB 203941
Sales Tax Identification Number: DE-290802996
Aesop Digital Gift Card
Important Notice:
From 18 March 2026, Digital Gift Cards will be unavailable for online redemption due to website enhancements. As such, we encourage you to place your online orders before 18 March 2026, prior to the system change taking effect.
They remain redeemable in our Signature Stores – simply present your Gift Card number to one of our Consultants at the time of purchase. The pause on online redemptions will extend for a number of months, and we sincerely appreciate your patience as we work to reinstate online redemption in the future. We apologise for any inconvenience this may cause and thank you for your understanding.
These terms relate to the purchase and use of Aesop physical gift cards (“Physical Gift Cards”) and Digital gift cards (“Digital Gift Cards”) (together, “Gift Cards”).
Aesop Physical Gift Cards entitle the owner to purchase products up to the nominated value at any Aesop Signature Store within the country and currency in which the card was purchased. Full list of Aesop’s Signature Stores: https://shop.aesop.com/fr/en/?visitMenu=open..
The minimum and maximum values that can be added to a Gift Card vary by country. For customers based in the France, the minimum value is twenty EURO (€20.00), and the maximum is three hundred EURO (€300.00).
The value on the Gift Card can be used for purchases in whole or in part, and on multiple occasions at Aesop Signature Stores and for Facial Appointments at selected Aesop spaces. Full list of Aesop’s Signature Stores: https://shop.aesop.com/fr/en/?visitMenu=open..
Purchases of Gift Cards are non-refundable. Gift Cards cannot be reloaded, exchanged or redeemed for cash, or transferred to another digital or physical gift card or owner.
For customer based in the France, Gift Cards are valid for 12 months from the date of purchase. After the expiry date, the Gift Card will have a nil balance.
To verify available funds at any time, please visit https://shop.aesop.com/fr/en/r/gift-card-balance/
Each Gift Card is linked to a unique Gift Card Number and Pin to ensure its security and integrity and allow for multiple transactions. You should treat your Gift Card as cash. We cannot always replace lost or stolen Gift Cards or refund the balance of a Gift Card.
If your Gift Card becomes accidentally damaged or if you have any issues with using your Gift Card, please contact Aesop Customer Service.
Products purchased using a Gift Card may be returned in line with the Aesop Global Customer Returns Policy linked here: https://eu.assistance.aesop.com/hc/en-150/articles/8669567257487-How-can-I-return-my-purchase..
It is not possible to add value to an existing Gift Card; the refunded amount should be loaded onto a new Gift Card. In line with the Aesop Global Customer Returns Policy, products purchased with a Gift Card cannot be refunded for cash or refunded onto a credit card.
Aesop will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, a Gift Card.
